Shipping & Returns
Shipping Policy
It is the responsibility of the purchaser to ensure all correct details (e.g. accurate address, contact number, recipient name..) are provided. We will contact you or the recipient (whom ever is nominated) to organise an appropriate delivery time. All unsuccessful deliveries will be returned to Roses & Bread and additional charges will incur.
Roses & Braed delivers the flowers via our own drivers and hence extra care will be taken during the transit.
If any damage occurs during the transit, the purchaser will be contacted and replacements will be made. If damage occurs after delivery, Roses & Braed is not responsible for any replacements or refunds.
Returns & Refunds Policy
All returns and refunds will be processed in accordance to the Australian Consumer Protection Legislation.
Products sold on our website are fresh, natural but however perishable. The life span of the flowers depend on the type of flower and hence, some flowers will live longer than others.
Flowers are limited to season and market availability. Therefore, some flowers shown in the sample image may not be available when you make your purchase. Flowers will be replaced with flowers of a similar colour unless any specific flowers are specified on purchase. The size of the flower arrangements will remain the same.
Full refunds will be processed if your cancellation is notified at lease three (3) days prior to the delivery date. NO refunds will be given on cancellations within the three (3) days.
We will take photos of all products before they leave our store to record the original state of the product. If you have any issues or problems with our product we reserve the rights to request images of the product. If the original product has been disposed of or supporting images can not be submitted, replacement flowers or refunds will not take place.